Case Study: Pharmachic

TC Group’s service has consistently met our expectations, offering clear and friendly explanations while maintaining punctuality and professionalism.”
Maria Consuelo – Assistant, Pharmachic

BUILDING Pharmachic’s INTERNATIONAL OPERATION WITH TC GROUP’S FULL-SERVICE SUPPORT

Pharmachic’s a small but ambitious international distributor of medical aesthetic products. Headquartered in Malta and operating a UK warehouse in Manchester, the business works exclusively B2B, supplying their goods to wholesale partners and professionals around the globe.

The company’s tightly regulated by the Maltese Medicines Authority and so must meet strict international standards – both operationally and financially. As such, Pharmachic’s team knew from the outset they’d need a highly responsive, deeply knowledgeable partner to help navigate complex international tax laws, compliance frameworks, and ever-changing reporting requirements in both the UK and Malta.

They found that partner in TC Group.

TC GROUP HELPED BUILD PHARMACHIC’S UK INFRASTRUCTURE FROM THE GROUND UP

When Pharmachic began planning its UK operations, it was little more than an idea.

Today, they have a physical warehouse, robust accounting systems, and full operational infrastructure – all built with TC’s help.

“We needed support with everything; setting up payroll schemes, navigating UK tax law, choosing accounting software, preparing VAT returns, and understanding recharging processes to Malta,” says Maria Consuelo Assistant at Pharmachic.

“TC Group essentially helped us create our entire infrastructure from scratch.”

From company formation and Xero software setup to Corporation Tax preparation, company secretarial duties and international customs advice, TC Group’s involvement’s been end-to-end.

The Property Services team were even called in to support the lease agreement and handle complex rate negotiations with the local council, including responding swiftly to HMRC Valuation Office requests.

This level of integrated expertise, all under ‘one roof’, is something Maria’s confident no other firm could’ve provided.

 

EXCEPTIONAL SERVICE THAT CROSSES BORDERS AND TIME ZONES 

As a growing business, Pharmachic frequently faces unplanned queries and urgent compliance matters. In this case, TC’s responsiveness has been a consistent source of reassurance.

“TC Group’s service has consistently met our expectations, offering clear and friendly explanations while maintaining punctuality and professionalism,” says Maria.

“We’ve had urgent audit questions and last-minute requirements. I even received training from Lauren [Upton] while I was on the beach in Brazil. I think that says everything!”

Unlike their previous experience with Malta-based accountants (where replies could take up to two weeks), Maria says TC’s swift turnaround’s a key differentiator.

“We get fast answers, expert advice, and we never feel like we’re asking a silly question. They explain things in plain English, without jargon, and always take the time to make sure we understand what needs to be done.”

 

APPRECIATION FOR TC GROUP’S HANDS-ON APPROACH

• Hands-on training
  Lauren and the TC team have trained Maria extensively in accounting best practices, going so far as to deliver sessions across time zones and even during her holidays.
• Inter-office collaboration
  When specialist advice is needed, whether it’s tax, customs, or property, the right experts are promptly involved at the right time.
• Proactive communication
  The team keeps everything up to date without prompting, from VAT returns to payroll filings, enabling Pharmachic to focus on growth.

“We’re not the experts – that’s why we rely so heavily on the TC Group team!”

 

EYES ON EXPANSION

Pharmachic’s now laying the groundwork to expand its UK operations. With a UK warehouse already active and a new employee hired to support growing demand, the next step’s broader distribution – potentially including exclusive product launches in the UK.

“We do really well with our botox product line and are the official distributor for the FDA-approved anti-wrinkle, Letybo. It’s not yet in the UK – but we plan to bring it here,” says Maria.

“And we know we’ll only achieve these plans with TC Group by our side.”

 

WHY TC GROUP, IN PHARMACHIC’S WORDS:

“I’m always surprised, in the best way, when I ask TC Group for help. They reply quickly, get the right person involved, and the job’s done on time and to an exceptionally high standard.

We’ve received very good support from the TC team, it’s unlike anything we’ve experienced here in Malta.”

 

PHARMACHIC’S NEXT CHAPTER…

Pharmachic’s a company on the rise, regularly attending international conferences (including recent ventures to Tokyo), growing its team, and eyeing new markets. As they continue to scale, TC Group will remain their trusted accountancy and business advisory partner, helping them navigate the complexities of international trade, regulation, and expansion.

“We’re getting there, slowly but surely,” says Maria. “And TC’s a big part of that journey.”